Important Information for Existing Customers

Please note that with effect from Monday 1st February 2021 all Insurance Choice home insurance policies have been transferred to Lancaster Insurance Services.
Lancaster Insurance Services (also a trading name of Insurance Factory Limited) will be responsible for the administration of your policy with effect from 1st February 2021. Don’t worry, there is no change to your cover or terms and you can still contact us using the usual details, noted to the right. 

When your policy is due for renewal you will be issued with a renewal invitation as normal, however it will reflect this change in administration. We appreciate that you may have some questions, so have provided some answers below. If you have any additional questions or concerns, just give us a call.

CLICK HERE to visit Lancaster Insurance Services. 

Contact Details
Telephone: 01926 460 859
Opening Hours
Monday-Friday: 09:00-17:00 

Frequently Asked Questions
  • Is my home insurance cover still valid?
There is no change to your current policy or its terms and conditions
  • I have other types of policies with Insurance Choice, are these affected?
No, only home insurance policies are affected; all other policy types remain unchanged
  • What do I need to do to make a claim?
Simply follow the instructions in your policy documentation.  There is no change to the claims process
  • How do I renew my policy?
You will be contacted by Lancaster Insurance Services at renewal and provide you with details of any changes
  • Who are Lancaster Insurance Services?
Lancaster Insurance Services is a trading name of Insurance Factory Limited and is a sister company to Insurance Choice, who is also a trading name of Insurance Factory Limited. Insurance Factory Limited is part of the Markerstudy Group of Companies