What to do in the event of a Motor Accident
1. Stop immediately in the nearest safe place.
2. Do not admit liability for the accident, even if you feel that you were responsible.
3. If anyone is injured, produce your certificate of insurance. You must also report the matter to the police within 24 hours of the incident. The police should also be notified of injury caused to animals such as dogs, horses or farm animals.
4. Obtain names and addresses of all other persons involved.
5. Obtain the registration number and make & model of each vehicle involved.
6. Obtain names and addresses of any independent witnesses.
7. Record all the facts as soon as possible, including location, street names, positions of vehicles, road signs, road markings etc.
8. If you have a camera take photographs of the vehicles and the scene of the accident.
9. If we insure your motor vehicle follow the instructions in our Customer Zone: https://my.insurancechoice.co.uk/enquire.php
10. If we do not insure your vehicle contact your insurance companies claims department immediately.
11. If the accident was not your fault contact IC Legal Customer Services on 0844 55 77 400 immediately. We can arrange for full claims management on your behalf.
What to do in the event of a Breakdown
12. Contact The Rescue Control Centre on the emergency number provided, quoting “IC BREAKDOWN”.
13. Provide your name, address and document number.
14. Provide the telephone number that you are calling from.
15. Provide the location of the vehicle, including road numbers, names or landmarks.
16. Provide the registration number, make & model of your vehicle.
17. Always remain with your vehicle until the rescue vehicle arrives.
18. Keep all vouchers, invoices and receipts relevant to your claim.
Motor Claims & Legal Expenses
If you are unfortunate to have to use this service as a result of an accident and we currently arrange your motor insurance policy, contact Customer Services.
If you do not have the benefit of our additional Legal Expenses cover and the accident was not your fault, contact us on 0844 55 77 400 immediately and we can arrange for full claims management on your behalf.
