Travel Insurance by Mrs S Milsom, Australia

Dear Fiona (travel sales executive), Mum told me that she has now purchased her insurance from you and is very pleased with the cost and policy. Thank you so much for your help, it’s difficult being the other side of … Continue reading →

Customer Service by A & M Hussain , Oldham

Hi Anthony (Brown, Private Car Sales Exec) Just called in to hand in some commendation for your excellent customer service in dealing with my insurance predicament. For the record – the customer service received from Anthony (Car Insurance) was by far … Continue reading →

Work Surrounding Unoccupied Property Policy by Mr P Sutton, Walsall

It is rare these days to receive good service especially where a  member of staff is prepared to go that extra mile to assist. I am joint executor with a solicitor and have been requested by the  latter to obtain … Continue reading →

Pleasure Doing Business With You by Mr D Rose, Havant

Hi Niomi (Travel Sales Executive), Thank you for the email with attchment. I would like to say thank you for your help guiding me through the complex health screening questions. I don’t normaly say this but it was a pleasure … Continue reading →

Ode to Sophie Long by Mr A P Bebe, Wigan

Hi Sophie (Sales Executive, Travel Department), Thanks for your generous assistance in sorting out our Europe Travel Insurance recently. In appreciation of your efforts I have written an ode to you, hope you like it. An Ode to Sophie Thanks … Continue reading →

Very Efficient by Mrs L Tennekoon, Sawbridgeworth

Hi Joseph (Home & Leisure Sales Executive) Just a short note to thank you for all your help in arranging the insurance on my mum-in-law’s house.  I’ve not dealt with an unoccupied property before, so it was great to have … Continue reading →

Insurance Policy Renewal by Gibson Cars, Hartlepool

Good afternoon Emma (Taxi Renewals Department) hope you are well… …Once again I would like to thank you for all of your hard work and time that goes into this every year without fail, we really do appreciate it!

Very Easy to Talk to by Mrs M Stone, Cheshire

I would just like to say a thank you to Ayse (Travel Sales Executive) who quickly dealt with my Insurance Policy enquiries and numerous queries by phone and emails.  She was very easy to talk to and had no problem repeating … Continue reading →

Very Positive Feedback by Vanessa Price, Stafford

Dear Mike (Home & Leisure Department Manager), I felt I should write to you to give you some very positive feedback about Dean Taylor (Home & Leisure Sales Executive). He has been trying to help me with house insurance and … Continue reading →

Recent Breakdown in France by Douglas Cooper, Wolverhampton

Good Afternoon Just a quick email to say how pleased my wife and I have been at the handling of the recent breakdown in France.   I am not sure whether this should be shared between you and AXA but we … Continue reading →

Nothing Short of Perfect! by Mr Surinderpal Singh, Leicestershire

Thanks Ava & Kirsty (travel department) Please feel free to forward this to your management as the service I have received from both of you has been nothing short of perfect!

Impressed with Customer Service by Susan Alexander, Victoria, Australia

Good morning Thank you so much!! I’m so impressed with your customer service (Jo Harrison).   I honestly didn’t think you’d get back so quickly and please make sure you pass this in to your manager.

Certificate of Insurance by Natasha Sinquin, Hampshire

Hi Rad , Thanks very much for your service and calling me back etc over the New Year….you certainly took alot of pressure and worry out of me having to search myself…Ive never used a company like yours before as … Continue reading →

Professional Job on Home Insurance by Brian Keighley, West Yorkshire

Amit (Home and Leisure Insurance Team), I don’t know if this will help in any end of year reviews …. just wanted to thank you for a really professional job you did taking me through the (home insurance) options and … Continue reading →

Van Insurance helping hand by Terry Whitehouse, Gwent

To the IC team, May I take this opportunity to thank one of your team mates Jono as he helped me take out my van insurance. He took his time in talking me through everything advising me all the way. He … Continue reading →

Help in arranging Travel Insurance by Mr & Mrs Hendry, South Yorkshire

I would like to take this opportunity to repeat what I said to you earlier via telephone. Thank you and Katie for your help in arranging our travel insurance. The service we have received from all the staff we have … Continue reading →

Gold Standard Care Home Insurance by Robert Stephenson-Padron, Managing Director, Penrose Care, Hampstead, London

My experience with Insurance Choice has been excellent. Their customer service is the best I have experienced in the UK among insurance brokers. Clair in its Commercial Sales team has been particularly amazing, finding for me the insurance policy which … Continue reading →

Praise for Professionalism by Neil Etherington, East Sussex

Dear Neil I would like to praise you member of staff Samantha Celine for her professionalism, in her handling of my break down claim with AA Europe. Having worked as a customer service manager myself for 5 years, I have … Continue reading →

Impounded Car Insurance by Sean Noon, Lancashire

Harinder Purewal in our Private Car Insurance Team, receives thanks from a happy customer… “Thank you for all your help Rin. You’ve been wonderful and it’s very much appreciated. Regards

Car Insurance… Nothing too much trouble by Roz Jones, Clwyd

Hi Charn, I just wanted to thank you again for all your help in finding car insurance for Robert. You have been so helpful, nothing has seemed too much trouble for you and I wanted you to know that both myself and … Continue reading →