Please find below just some of the comments received from our many satisfied customers.
If you have any comments or would like to be added, please email testimonials@insurancechoice.co.uk or send us a letter (click here for our address).
28 February 2010
Can I take this opportunity of thanking you on your prompt and efficient service (breakdown recovery) I received recently when I broke down 100 miles away from my home. I was just leaving my mothers to travel home when I noticed I had a flat tyre. I have been driving for over 30 years and have never had a flat tyre and hadn't a clue what to do!
The Maidenhead breakdown company was there within half an hour and fixed the spare tyre on straight away. Fantastic - now my mother is going to take out your breakdown cover too.
On behalf of me, my daughter and dog thank you once again for a great service.
Best regards
Mrs C Young
12 February 2010
Dear Mr Lynas
Thanks very much. I have had a number of policies over the years, and I must say ICB's customer service is second to none.
Best regards
Bill Sandiford
10 February 2010
Melanie (Forrester)
Many thanks for your patience with me, I can be a real pest at times, but having been tripped up before I am rather cautious when it comes to insurance.
Your whole approach has been a credit to both yourself and your company - patient, understanding, concise, friendly, professional are all words which can be applied to you over the many telephone conversations we have had to get to the end product.
Having been a trainer in Customer Care for a major communications company, and also training call centre staff to deal professionally with all customers I feel I can speak with some knowledge of what makes a good ambassador for a company; and you epitomised what I tried to train over the years - some with success and others where the trainee was never going to make it no matter how much training they had.
Thanks again
Alan Locke
19 January 2010
Hi Jono (Commercial Vehicle Insurance Manager)
Just a quick e-mail to say thank you for all your help over the past week or two. It's been very much appreciated.
I look forward to speaking to you again come renewal time!
Regards
Andrew Owen
11 January 2010
Dear Sir
I required the service of IC Breakdown twice before Christmas. Can I congratulate you on the prompt and efficient way it was dealt with and your call centre staff./p>
Happy New Year to all concerned
Mr N Suggitt
17 December 2009
Hi
I just wanted to say thank you so much for excellent service yesterday. I have never needed to use my breakdown cover before and I've only be with you since August, and am so pleased I took it out with you. I read a lot of positive reviews about your company when shopping around and they are entirely justified.
Best regards
Nichola Richardson
4 December 2009
Dear Jamie (Mancini)
I just wanted to say a big thank you for all your help in ensuring I received the best possible quote for vehicle insurance; even going so far as to offer to postpone your lunch for me!
It is incredibly rare to receive the level of customer service you provided today, and I would have no hesitation in recommending your company, and in particular, you to others.
Please make sure your boss sees this!!
Best wishes,
Luke Downes
20 November 2009
Dear Adam,
Thank you for your help yesterday regarding the quote for the above. I have spoken to the other directors. One of them has since spoken to the manufacturer that we distribute for who has said that they will cover our company under their insurance for now (like a subcontractor’s cover).
As soon as things change and we have to get our own, I will definitely be in touch with you because you have been the best in understanding our needs. Thank you for your hard work – it will pay off in the future as the contact that I have with you is valuable and I will also be recommending you to my clients.
Kind regards
Kerri Lucas - ACA
Lucas Accountancy Ltd
Chartered Accountants
13 November 2009
Hi Lily,
Received the insurance policy this morning.
Thanks again for all your help.
Kind regards
Ray and Moira Penney
6 November 2009
Jason Ross,
Thank you for your detailed and professional handling of this renewal. I was insured with another car insurer and was offended by the fact that even with full no claims bonus, after numbers of years, their loyalty dept had no authority to reduce the premium offered which was in fact only £1 different from the previous year even with full no claims and this made me look around. Call Connect gave me two names to contact and whilst you were not actually the cheapest your handling of my enquiry gave me confidence and I am happy that the policy is placed with Liverpool Victoria and that name has been around even longer than my 77 years.
Well done young man, I will recommend you to friends and contacts. You actually saved me 26% on like for like terms. Please ensure you show this to senior management.
Thank you
John Fuller
6 November 2009
Hello Damion,
Good morning, I have given your details to a friend as he is looking to insure a taxi car, he will call you some time.
As I was happy with the service i got from you. I hope thats o.k.
Aisha
5 November 2009
Hi Helen, emailed recived, thanks for all your help today your customer service was a breath of fresh air.
Thanks
Sandra Wilson
3 November 2009
Hi. This is just to say thanks for helping when my exhaust snapped on Friday. The guy from ROBERT & THOMAS who had driven for an hour to get to us, due to us being up a mountain in Wales, managed to do a temporary fix. This got us all the way home, rather than have to be recovered. So it's a big thanks to the guy I spoke to on the phone, who was very helpful and to the recovery firm.
THANKS
T Martin
29 October 2009
Can I take this opportunity of thanking you on your prompt and efficient service (breakdown recovery) I received today when I broke down on the busy A1.
The breakdown company was there and once the problem could not be fixed at the roadside he had me "hooked up" and home by 16-35 which was truly amazing.
So on behalf of me and my wife (both pensioners) thank you once again.
Best regards
E Stevenson
21 October 2009
To Jason (Ross),
 | Thank you for this information and for the policy documents (car insurance) that arrived by post, yesterday and today. I had confirmation today that the Boxster will be ready for collection tomorrow afternoon (Thursday) so I'm hoping for a sunny afternoon! Thank you again for your professional handling of my enquiry and for your efforts in achieving the agreed price. For your interest, I've attached a picture of my new wheels. |
Best regards
Mike Farmer
Photo by kind permission of Mike Farmer
12 October 2009
Dear Sirs,
I have just set up my travel insurance through your company, as soon as I mentioned my pre-existing medical conditions with other companies they just did not want to know, but I had the "pleasure" of dealing with Helen O'Mahoney-Simmons who was totally professional and did exactly what she promised when she said she would, a refreshing change to deal with someone so efficient these days,
Thank you
David & Elaine Wilson
9 October 2009
For the attention of Lily,
My email is an acknowledgement that the documentation for the Travel Insurance that you so expertly arranged for us has arrived my first post delivery today, 01.10.09 for which we are grateful and all the details are as discussed between us earlier this week.
We will travel with total peace of mind.
Sincerely yours
Clifford Goulding
8 October 2009
Dear Jackie,
Just a short note to say how thrilled I was with K.Drew.
I lost my caravan recently in a fire. I had the most professional service from them. They were very helpful, speedy and very efficient. I cannot compliment them and you more highly for the service provided. Other owners who lost their caravans in the same fire have had all sorts of problems with their insurance companies and are very envious of my speedy outcome with you.
If I replace my van in the future, I will have no hesitation in using you again and I will be broadcasting the great service you provide.
Many thanks once again.
Kind regards
Dennis Aubrey
30 September 2009
Natasha,
Once again thank you very much for your help earlier not only with my husband's travel insurance, but also with mine.
You were very polite and helpful.
Thank you
Miss Burgess
28 September 2009
Hello Jono,
Many thanks for your help today in securing me quality insurance at a good price.
You were superb in being helpful and doing exactly what you said you would do and when.
I like this kind of service and it is quite rare .
Please forward this email to your boss!
Craig Nevitt
9 September 2009
I had a nasty experience on the M1 yesterday, I just wanted to say thanks for being very efficient the chap on the phone said the breakdown people would be with me within an hour and they were. The chap from the breakdown company arrive in 30 mins and took me and my car to my local garage. The chap was very polite and put me at my ease in what was a very scary situation for me.
Claire Higgins
6 September 2009
Dear Natasha Papuga,
Thank you so much for sending our Travel Cover Schedule. We received the first one the day after I spoke to you with my concern at not receiving it & the duplicate came last Friday. I am amazed at how high other companies charge for the same cover! One quoted almost £450 for a single trip! It would have made the holiday very expensive!!
Many thanks again.
Yours sincerely,
Brenda Reed
1 September 2009
Dear Leah Kirkwood,
Many thanks for your help today, I will definitely use your company again!! Nice to have someone pleasant on the phone for a change.
Helen Hogan
28 August 2009
May I just say thank you for the excellent service (Breakdown Cover) I received today.
After experiencing problems with my car I made one very simple phone call and fifteen minutes later a recovery van was there to help.
Regards
Shelley Bolan
17 August 2009
I wanted to drop you a quick letter in order to register how pleased I was when I recently dealt with your customer service team recently.
I think it was on the 9th August I rang up as it was the anniversary of my renewal date for the Bronze cover I have on my Toyota Yaris. I rang a little sheepish as I hadn't got any documentation on me about my policy as I was stopping at my partners and was even uncertain I had dialled the right department. I want to say how professional the gentleman was, I wish I remembered his name. He didn't make me feel embarrassed for not having the documentation he just asked me efficient questions then instead of telling me I had potentially got the wrong people he simply stated "Ok I'm going to pass you to a colleague now who can complete your request". In the back of my head I was dreading this as I am not good on the telephone so was promptly working out my script again to relay to the colleague as is often practiced in companies that you are just passed from pillar to post. To my surprise they had already spoken to the person on my behalf and a couple of efficient questions later I was shocked it was done! My partner who witnessed my face also wondered what was going on! The two gentleman were superb and I wanted to tell you that as often sorting affairs via the telephone is usually hell and to have 2 representatives who treated me so well was nothing short of a miracle and they are a credit to your company and can highly believe this is probably the case across the board. Fortunately over my years business with you I have only had to call you for an emergency once and touch wood I don't need to shortly in the future but if I received that level of service it would be extremely pleasurable. I am very pleased to have renewed my cover with you. I hope that there is a chance you could track the 2 people directly down (we found one was Jon Stevens) and give them this feedback so it may hopefully make my day as it did me!
Lastly, I just want to stress that no I am not related to anyone in your company and definitely noone's mum or anything like that, so I'm not biased nor anyone's number one fan. I just wanted to thank you!
Kind regards
Jessica Ferguson
7 August 2009
Can I say a huge thank you to Fiona (Piper), who I spoke to earlier this afternoon, and organised an annual travel policy for me, after I'd been turned down countless times. As promised, I immediately posted the message below on the PHA-UK website – because several people had been having trouble… so hopefully you'll get some business – well deserved, if all people are treated as well as Fiona treated me.
Thank you
Anna Cunningham Ingram
6 August 2009
To the Directors/Manager,
Can I please make mention of a member of your staff Natasha Papuga who assisted in obtaining travel insurance for my son who has a pre existing medical history.
Her help allowed him to travel to Australia/New Zealand where he had a fantastic time (without incident!)
Please thank her for all her help
Daryl LODGE
11 July 2009
Dear Customer Services,
I have just received the cover note for my taxi insurance. Thank you very much for your prompt attention to my previous e.mail - your help saved the day.
Thank you
Colin Streeter
7 July 2009
Dear Customer Services,
I recently wrote you an email asking you to send me my certificate of motor insurance.
i have received it and would like to thank you for this and compliment you on the service you provided.
Once again thank you
Eflatun Keles
11 July 2009
Dear Customer Services,
I have just received the cover note for my taxi insurance. Thank you very much for your prompt attention to my previous e.mail - your help saved the day. Thank you.
Yours
Colin Streeter
29 June 2009
Dear Jason (Ross),
Our sincere thanks again for your prompt, friendly and professional help. It is challenging moving back to the UK with four children after several years away and you have made a difficult situation with the car bearable (car insurance).
I will definitely be trying to put more business your way.
Kind regards
Mike Tindall
25 June 2009
Hello,
I wanted to let you know how pleased I was with your service and that of Stoneywood motors yesterday. The job was done and I was on my way BEFORE the est. arrival time you gave me by text.
It has necessitated my buying a new battery, but at least the breakdown occurred at a non crucial time.
Thank you again and I hope I shall not be troubling you again in the future.
Regards,
W. Longbottom.
18 June 2009
Dear Sirs,
I am writing to congratulate you on the customer service I received from your representative Katie Best this afternoon, 18th June 2009.
After countless rejections for insurance for Travel with many other companies I e-mailed for your company to contact me, within a few minutes Katie came on the phone, I explained we were trying to get Travel Insurance to go on holiday but we had medical problems...
We were so impressed with all the trouble she took that I thought it would be nice to write and say how appreciative we were.
Yours faithfully,
K & Mrs C L Phillips
23 June 2009
Keith,
I would like to congratulate you on the extremely professional, helpful and friendly customer service given to me by one of your team who is Fiona Piper. Nothing was too much trouble and she explained the travel policy very clearly, as well as managed to save me money on my existing policy. It shows that customer service is paramount and I would not hesitate in coming back to you again for my insurance needs as well as recommending my friends to your service.
Regards,
Ann Smith
19 June 2009
I would like to thank everyone involved with IC breakdown services. My husband and I had to use your service on 30th May. We have never had to use a recovery service before, but we were so impressed with the fast and efficient service we received from your company. The operative who came to our rescue was very kind, thoughtful and professional.
We will certainly be recommending you to our friends and family.
Once again thank you.
John and Linda Gristwood
18 June 2009
I would like to express my thanks to your staff who dealt with my problem in such a professional & helpful manner. Unfortunately, I do not have their names, but I called yesterday for advice and today to request a home recovery and they could not have been more helpful. I would also like to register the fact that the breakdown recovery driver from Bridge garage was courteous efficient and helpful.
I do not know if you have any way of thanking the individuals personally but be assured I will continue to use your company and to recommend it to others.
Regards
R. J. Lloyd
17 June 2009
Hi Sarah (Grove),
Thank you for your quick response! ...it is nice to contact a company who gets back to you so swiftly and by a real human being! I will be thinking of you for other policies in the future..
Michael Yearsley
15 June 2009
Dear Sam (Durrant),
Many thanks for this. We have been really impressed with the service from your company. Nothing has been too much trouble and it has been much appreciated as we are new to motorcaravaning.
Michael and Barbara Wright
1 June 2009
Hello,
I would just like to record how helpful Leah (Kirkwood) has been in finding me medical travel insurance cover today. She was so pleasant and attentive to my awkward medical situation, found a way through the difficulty (helping me to contact Fortis and their rep Tracy who was very good) and so ended up selling me cover... full marks!
She restored my faith in helpline staff after having being 'bushed off' by a couple of other companies earlier today, when my medical situation didn't fit all the normal tick boxes.....when I rang you and spoke to Leah, I was a bit jaded and had little hope of success, but she was so pleasant it helped a lot. I am now relieved to have a solution and can recommend you most highly!
S Vernon
29 May 2009
Hello there Katie (Best),
May I take this opportunity to thank you very, very much for all your efforts on our behalf (travel insurance). We really appreciate all your help and assistance, Katie... no praise can be enough for your good self... We both thank you
D & S McConnachy
9 April 2009
Many thanks Fiona (Piper),
Thank you for arranging holiday cover for my mum, it was a pleasure speaking and dealing with you, you were a great help, a credit to your company, your added to my favourites.
N. Bax
6 April 2009
I spent over 5 hours trying to get holiday travel insurance for my 82 year old mother with exorbitant quotes from Norwich Union and SAGA along with numerous brokers. I wish I had known about Insurance Choice earlier.
I was delighted with the service I got from Customer Service Assistant Fiona Piper who was extremely helpful, polite, patient and professional and went more than the extra mile for us. She managed to sort our insurance at nearly 90% cheaper. I bet that can't be beaten.
Thank you so much Fiona I will certainly be recommending you to all of my friends and colleagues
G. Halpin – on behalf of insured person A. Bradley
30 March 2009
I booked my travel insurance through Insurance Choice this morning and I just wanted to say thanks to a very helpful and polite lady called Ava who dealt with my requirements. I hope I do not have any problems during my holiday but I feel confident I will be treated courteously if I have any difficulty associated with this insurance cover.
Many thanks
A Atkinson
27 February 2009
Thanks Ian,
The paperwork (Breakdown Assistance) arrived today.
Thank you for your prompt and courteous service.
Clive Norman
4 February 2009
Dear Mr Lynas,
Re: Customer Service, James Gibson
I write to you today to express my appreciation and gratitude to the hard work of your customer service member of staff James Gibson.
I had some complications with taxi insurance policies and he calmly, happily and swiftly dealt with the problem informing me at every step of the way...
... I hope you take my comments into consideration when conducting a performance appraisal with Mr Gibson. He has a fine manner and is most worthy of being nominated for a career progression step.
Kind regards, a very pleased customer.
A. Hamid
3 February 2009
I booked my travel insurance through insurance choice at the weekend and I just wanted to say thank you to the lady that dealt with my call, Kay.
Having spoken to several very abrupt people whilst phoning around for insurance quotes Kay was a breath of fresh air.
She was extremely polite, helpful and friendly and I appreciated the personal touch of asking where I was going on holiday etc… and not just sounding as if reading from a script like other companies I had dealt with.
I will definitely use your company again in the future to book insurance.
Kind Regards
Margaret Barker
29 January 2009
Hi Ryan,
Thank you so much for your prompt and extremely efficient service.
After speaking with so many different companies today, it was great to speak with someone who knew what they were doing and offered exceptional service.
Please pass my comments onto your Supervisor so they know just how valuable you are to the company.
Kind Regards
Tina Khanna
11 January 2009
I just have to write and say thanks - so very much to you and the Company that assisted me on the A34, just before Christmas (21/12/08).
I was traveling to Horwich from Sussex with my elderly Mum when my car just stopped. I called IC, they had someone there within 45 minutes - and within the hour, we were on our way again. Just brilliant all round. There doesn't seem to be a weblink for the service company (Greenmeadow, Newbury) for me to contact them and also thank them for their superb speed and experience (the mechanic that came out was polite and very experienced. My Mum was very worried and he told her not to worry - one way or the other, we'd be home by early evening. Just a great guy). Perhaps you could contact them for me - and pass on my sincere thanks. I will be recommending your company to many.
In fact I've put up a post on "Money Saving Expert" saying how happy I was with your service.
Many thanks again
Chris Bell
9 December 2008
I would just like to take this opportunity to say what a star you have in Nicola! She contacted me regarding some travel insurance and couldn't do enough for me. She was very professional and not at all pushy, which is always a lovely relief when it comes to insurance! Even though we didn't end up going with you this time, it's because of Nicola that we would contact you first for our next travel insurance!
Thanks
Amanda Brown
8 December 2008
Dear Sir,
I have just (11am 8.12.08) had occasion to contact your 'call centre' in order to inform you that I have changed my vehicle with regard to breakdown cover.
I am writing to inform you that the two members of staff (Jon Stevens and Natasha Papuga) I spoke to were polite, friendly and efficient. In a world that seems more and more to populate its call centres with ignorant idiots this was a breath of fresh air.
Well done.
Andy
6 December 2008
Dear Melanie,
Thank you so much for contacting me regarding Travel Insurance.
I would just like to say a big THANK YOU for your time and effort in trying to sort out Travel Insurance for my husband (and subsequently myself) (and for all your help and advice which has now enabled us to go away on holiday with peace of mind).
As you will no doubt be aware it was very difficult to find insurance for Neville having had recent surgery. We would certainly call you again and perhaps in time could take out an annual policy as we like to travel.
I would not hesitate to recommend your company (and yourself) to anyone.
Thank you so very much.
Kind regards.
Margaret (& Neville) Holding
29 November 2008
Just a few lines to day thank you very much for the prompt and efficient attention which we have received from your company.
This is the first time that we have used your company and we are very pleased with the help which we were given, I would like to say a special thanks to Ava who was the person who dealt with our enquiry.
Ava was very professional, pleasant and helpful to me, especially as we required an insurance for my husband who has a pre-existing medical condition. We had looked for this cover from several other companies, without success, but, after finding you on the search engine, we were very pleased that you could get us covered for our holiday to the USA next year.
Many thanks again, and we will definitely look forward to coming back to you in the future for our other insurance needs.
Mrs G Cox
19 November 2008
Have booked (Travel Insurance) with you by telephone. The operator was Laura. A very helpful young lady.
Mrs M McCann
13 October 2008
For Nicola Goldsborough, please.
Firstly may I say how impressed I am with the service you have provided to me for this very small Travel Insurance query.
I have been in the Insurance business since 1951, and although there are exceptions, one seldom finds the degree of service these days that Nicola has provided to me with insurance documents arriving, as promised, the next day.
Thanks and regards
J W Seagon
1 October 2008
I took a policy out with you on 23rd September having had breakdown policies all my life as part of my insurance policies. On the 29th whilst traveling to Halesowen from the North of Scotland my battery overheated. Having never been in such a situation in almost 40 years of driving I was stuck at a service station. I got in touch with you having only a web reference number and by the time I had a cup of tea the breakdown truck arrived and I was taken to my daughters home 100 miles further on, safe and sound. I cannot praise your service enough and if you forward me leaflets to advertise you company I shall only be too pleased to do that.
Again can I say thank you for such an efficient and effective service.
Yours sincerely and thankfully
Shirley Buchanan (Mrs)
30 September 2008
I had to send you this email to thank you very much for the service you provided to us whilst we were away in Spain. We took out the break down cover on the 7th September 2008 because we were touring Spain from the 7th until the 23rd September on our motor bike, unfortunately we had a problem on the last night of our holiday and the clutch fluid leaked and we could not get the top off the reservoir, we phone the number on the policy and the man we spoke to was very helpful and because we were leaving the hotel early the next morning he arranged for a man to come to the hotel that night at 10pm and the problem was solved in about 45 minutes. From the first phone call to report the fault to the mechanic leaving was 2 ½ hours.
I must congratulate you on the speed & efficiency of your service. I will be recommending you to our friends & family. We can go aboard again with the knowledge that we have a good breakdown cover but let's just hope we don't need it.
Many Thanks
Cathie Denman-Latchford
(Partner & Pillion Passenger of Geoff Graham)
16 September 2008
Hi Laura,
Where have you been all my life!!! It was really great to do business with you today. I can't remember when I had such good service from anyone. I don't know how much commission you earned from this sale but it wasn't enough!.
In all the years we have been sailing we have never found anyone to cover us for a holiday which involved us sailing outside the 12 mile limit and I really only mentioned this to you as an aside. However, you picked up on this and were straight on the case and came back with an excellent result. We sail to Holland at least once a year, and also Belgium and France, but have just relied on our Marine Boat Insurance for personnel effects and kept our fingers crossed for everything else.
Many thanks for your first class service, and I will certainly recommend you personally to anyone looking for any type of insurance, and will try you again when our other insurances expire.
Best wishes,
Robin Smith
18 August 2008
Hi Ryan,
I can't thank you enough for the help you gave us in sorting out our travel insurance before going on holiday. As I explained to you at the time we had taken out insurance with our tour operator Thomson.
Unfortunately, a couple of weeks before we were due to go I had to have some tests, the results of which were not complete by the time of our departure. When we contacted our insurers to let them know they said our insurance policy for anything else other than luggage loss would be void. The person we spoke to didn't even bother to look up our details. She was most abrupt and unhelpful. You can imagine the panic we felt at this point.
We saw your advert on the internet and contacted you. You dealt with our problem so professionally and with such kindness and understanding. You really put our mind at rest and everything arrived within 48 hours. It made such a difference to our holiday. Other companies could certainly take a lesson from you.
We would strongly recommend you and would certainly use your company next time.
Thanks
Barry Jones
16 August 2008
Hi
I just wanted to write and let you know how superb I found the service yesterday with one of your staff, Mark. It is very rare these days that somebody takes the trouble to find out exactly what you want and deals with it in the best manner.
He took extra time to source out a cheaper product rather than just selling me what was instantly available and I am very grateful.
Kind regards
Helen Manders
23 July 2008
Hi Neil,
Many thanx for your help. Spoke to Ryan today and all sorted and paid for. Please thank him, very impressed with his service on the phone. It was nice speaking to him very polite.
Mrs B Pearce
14 July 2008
Hi Lee,
Thank you again for you patience with my quote (travel insurance), I know the "typetalk" is a long winded process but you did really well.
Thank you. I will recommend your company to other Deaf travelers.
Regards
Wendy May
4 July 2008
All seems in order thanks Mel.
Really appreciate your help today, you've been fantastic.
Please feel free to pass these comments onto your superiors etc, great service and will certainly come to you for any more policies. I have also recommended you to friends already.
Thanks again
R Spacey
19 June 2008
Please thank Ryan for exceptional service.
I commend Insurance Choice's staff member Ryan Henderson for his care and service to a new policy owner with Insurance Choice. His attention to detail and friendly conversation helped me through a fairly stressful process, as we dealt with the issue of registering our German camper in the UK for the first time.
His patience and never ending cheerfulness was incredibly supportive, and I wanted to notify his management team, their faith in this man is absolutely on the button. With his help, we have achieved our goal, and will be a loyal client in the future for all our insurance needs. I also promise to recommend his services to all our friends.
Cheers
P and S Greenwood
18 April 2008
Thank you for all your help arranging this policy. The documents arrived today.
I will not hesitate to recommend you to anyone looking for Travel Insurance.
R. Goffett - Clwyd
7 April 2008
Hi Michael,
Yes I did purchase a policy and I must say how impressed I am - at the cost, obviously, at the turnaround - I have my documents already - and the follow up phone call.
I hadn't heard of IC breakdown before and only came across you on a compare website after having a renewal quote from my previous provide.
I might even look to you for other insurance policies. Just wanted to give you some feed back - you are welcome to share!
TxE Lovie, Surrey
27 Feb 2008
Thank you very much for efficient and prompt service (business insurance).
Sharon - Limited Edition (clothing shop), Honley
21 Jan 2008
Thank you Michael for your help in sorting out my travel insurance on the telephone this afternoon, be assured that I will recommend you to friends and family and will also be in touch again when I need more travel insurance.
Lynn - Staffordshire
16 Jan 2008
Hi Ryan,
My mum is delighted, really happy she's finally sorted out with her insurance. You've been really helpful and it was a pleasure to speak with you. Enjoy the rest of your day.
My folks are going to recommend you to their friends for holiday insurance - so you'll be inundated with OAP's looking for good deals [lol].
Kind regards
Esme - Tyne and Wear
5 Jan 2008
Dear Mel,
Thank you for your wonderful help and such good contact with us in finding us this travel insurance for my husband to get full cover.
It has really made our trip now free of any worry healthwise to know he is fully insured with pace maker and hopefully we shall stay well and happy to enjoy our wonderful cruise and stay with my brother in Florida.
Yours sincerely
Mr and Mrs Nuttall - Lancashire
17 Dec 2007
Dear Sirs,
I would like to thank you for your help in this matter (Travel Insurance), and to say how impressed I have been with the service offered.
Yours faithfully
D. Watson - Hampshire
20 Nov 2007
Thank you for helping us with the travel insurance. We shall contact you for our travel insurance in the future.
With kind regards
D. Peters - London
19 Nov 2007
Just a word of thanks for the prompt and efficient way you handled the insurance for my mother's holiday.
Compared with some of the bigger named companies I dealt with recently about my wife's claim following a car accident, you score very highly.
Regards
P. Turner - Hampshire
31 Oct 2007
I have this afternoon received an excellent annual travel insurance quote from your sales adviser Ryan (a most polite, patient and considerate young man who has a very pleasant telephone manner).
I informed him that I have recently experienced a tremendous amount of difficulty in securing reasonable travel insurance for my wife and me because of age and pre-existing conditions.
I chanced to glance at your advertisement the Royal British Legion magazine and I hope that I have struck gold with a most reasonable quotation for annual insurance cover which I intend to take out at the earliest opportunity to coincide with our 2008/2009 holiday travel plans.
The purpose of this communication is to gently suggest to you that with minor tweaking of your advertisement in the RBL and other magazines in which you advertise, I suggest that you would almost certainly generate a substantially higher volume response from us greybeards especially those retired from the Services.
I fully intend to purchase an annual travel policy from your company as soon as practicable.
Please give your boy Ryan a hearty well-done - he deserves it!
Regards
D. Lodrick, Hampshire.
29 Oct 2007
Many thanks for your e-mail. A word of thanks which isn't given enough these days! The service has been exceptional from the outset by Chris (I think!) who started the ball rolling and kept me up to speed until the insurance was accepted.
It has been incredibly difficult to find a company to insure an eighty year old (very sprightly, completely independent) lady and your company have proved to be the exception.
I have told many people about your website and your helpful staff.
Again, many thanks and please pass this on to your staff.
M. Havis, Hampshire.
25 Sep 2007
Dear sir/madam,
May I first complement your company on its website, and your staff on the quick response to my enquiry for motorhome insurance, with the follow up by telephone the policy was taken out by me.
Yours with many thanks
F. Leonardi, Nottinghamshire.